- Do not Complaint, Criticize or Condemn
- Remember everybody name with whom have ever contact
- Be Genuinely Interested in other people
- Be Generous with Praise
- Do not try to Win an Argument
- Be quick to accept your own mistakes
- Know the value of Charm
- Have other believe that your conclusion is their own one
- Begin on common ground
- Make people feel important
- Put first things first
- Sharpen your saw
- Be proactive
- Begin with an end in mind
- Think Win win
- Synergize
- Seek first to be understand, then to be understood
